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Shipping & Return Policy

At CBM Gifting, we are committed to ensuring a smooth and timely delivery experience for our customers.

Shipping of Products

  • We ship all orders through registered courier companies.
  • Orders are generally dispatched within 6-8 working days. Please note that Saturdays, Sundays, and public holidays are not considered working days for standard delivery.
  • All orders are processed from our warehouse in Agra, U.P., India, and will be delivered to the shipping address provided at checkout.

Non-Availability on Delivery

  • Our delivery partner will attempt to deliver the package twice. If unsuccessful, the package will be returned to us.
  • To ensure a successful delivery, please provide a complete and accurate shipping address, including the ZIP code and a valid mobile number. This helps in faster and hassle-free delivery.

Modes of Payment

  • CBM Gifting accepts payments via net banking, debit cards, and UPI.
  • Cash on Delivery (COD) is not available.
  • All payments must be received before the shipment of the order.

RETURNS POLICY

  1. We does not ordinarily in the course of business accept returns/replacements of products that are bought through the website.
  2. However, in case You believe that there is a relevant requirement to return the items purchased by You through the Website such as for damaged products or otherwise, you may raise a request for Returns on the Website or by writing to us at cbmgifting@gmail.com with all relevant details as indicated herein. Any request for return or replacement will only be entertained if received by Us within 24 hours after the delivery has been made.
  3. In case we accepts the Returns Request in accordance with the policies as set out hereunder, depending on the nature of the Products or the Request raised by You, You are entitled to Replacement of the products or Refund which shall be completed at the discretion of Cbm Gifting.
  4. Replacement: In case we agrees to Replace the Product, we shall ensure that the Product which you are returning is replaced with a product that is of the same description as the original product ordered by you, subject to the availability of the Stocks.
  5. Refunds: In case the Cbm Gifting agrees to Refund the Purchase Price paid for the products, any amount paid by You for the purposes of the purchase of the Products by You will be refunded to You in accordance with the Refunds Policy.
  6. For processing of Returns & Replacements, the following details will be checked by Us or our agents :
    1. A Photograph of the products you wish to Return to Us:
    2. Invoice which was billed to you on the sales of the Products
    3. The Original Products sold to You are returned unused, unaltered, undented, unscratched or otherwise damaged.
    4. Original Packaging/ Box of the Products
    5. Products tags, MRP label and any other product ancillaries are undetached from the products and are returned as-is
  8. In case we deem that there are quality issues with the products that are requested to be returned by you, we or our agents reserve the right to reject the return request and not accept Returns of the Products.
  9. We may not be able to take back such products which shall be indicated in the Terms and Conditions itself.